Return Policy


FAULTY PRODUCTS

If in the unlikely event you feel your product/s is found to be faulty as a result of a manufacturing defect, you must contact within the 21 day period from the invoice date in writing (by email to: jenna@danceswithdogsllc.com). You will have to send your product back to Dances With Dogs to review at your own cost. Dances With Dogs, LLC reserves the right to assess the condition of the returned goods prior to offering a replacement. A replacement may be refused if the fault is not considered of a manufacturing origin. If the fault is deemed to be of a manufacturing nature, the product will be replaced and returned to you as soon as possible. Postage and handling charges associated with the product being sent back to the purchaser will be covered by Dances With Dogs, LLC. PLEASE DO NOT USE THE PRODUCT IF YOU FEEL IT IS FAULTY. Only use the dog collar and Pup Palettes when your dog is under supervision.

WRONG SIZE ORDERED

Ordered the wrong size? We are happy to change it for you. Never place a collar or harness that is too loose or too tight on your pet. We will only change the item if it meets the returns policy. Contact us within 7 days of receiving the item. You will have to send the item back to us at your own cost with the size change required in writing. We do not accept returns for change of mind. Collars and Pup Palettes that have been worn and damaged will not be eligible for exchanges. Postage of the new item will be done at your cost. Please note that it is suggested that you send your return package be receipted/trackable post as danceswithdogsllc.com cannot be held responsible for any product that is lost or damaged in transit.

INCORRECT GOODS SUPPLIED

If Dances With Dogs, LLC supplies you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to Dances With Dogs, LLC unused, in its original packaging and in saleable condition. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight costs incurred will be covered by Dances With Dogs, LLC.

EXCHANGE POLICY

We want you to be completely satisfied with your purchase/s from the Dances With Dogs, LLC; dancewithdogsllc.com Website. If you want to change your order we will happily replace the item if: 1. It shows no signs of tampering and excessive wear 2. Does not have any water damage 3. Has all parts still intact with the collar and/or Pup Palettes. You will have to send the item back to us at your own cost. We do not accept returns for change of mind – But we are always willing to resolve any issues. Collars and Pup Palettes that have been worn and damaged will not be eligible for exchanges. Orders that are placed past the 21 day period are not accepted for exchanges.

REFUNDS AND CREDITS

Sales from the Dances With Dogs, LLC; danceswithdogsllc.com Website are considered final. If in the event that a refund is approved, the refund will be paid in the same way that the original purchase payment was made. Dances With Dogs, LLC takes great pride in supplying quality products. Refunds or credits cannot be given for ‘change of mind’ situations. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the purchaser with the purchaser liable for the return freight costs. Once returned goods have been received by Dances With Dogs, LLC, a product of the same type will be prepared. Postage and handling charges of returned products are non-refundable unless a product is deemed faulty.

Please note that it is suggested that you send your return package be receipted/trackable post as danceswithdogsllc.com cannot be held responsible for any product that is lost or damaged in transit.